Orders are typically processed within 2–3 business days after payment is received. Once your order ships, you’ll receive tracking information via email. Please note that processing time may vary slightly during sales or peak seasons.

Shipping rates are automatically calculated at checkout based on your location, order weight, and the shipping method you choose. We currently use UPS and are working on offering more carrier options so you can choose what works best for you!

At this time, we only ship within the United States. We hope to expand internationally in the future, so stay tuned and follow us on social media for updates!

If your order hasn’t shipped yet, please email us as soon as possible at info@theloclaboratory.com . Once an order has been processed or shipped, we’re unable to make changes or cancellations.

Due to the nature of our handmade hair care products, all sales are final. If your order arrives damaged or incorrect, please reach out within 48 hours of delivery and we’ll do our best to make it right.

We pride ourselves on using natural, high-quality ingredients that nourish and support healthy hair. Each product listing includes a full ingredient list, but feel free to reach out with specific questions!